Medical Care Development – Information Technology Associate

POSITION ANNOUNCEMENT:  Information Technology Associate

Medical Care Development (MCD) is a global public health, non-profit organization incorporated in the state of Maine, with a Corporate Division based in Augusta, Maine, a MCD Public Health (MCDPH) Division also based in Augusta, Maine that operates across the United States, and a MCD International (MCDI) Division based in Silver Spring, Maryland that operates in more than 15 countries in Africa, Latin America and Asia.

We are currently looking for an Information Technology Associate to join our team. This entry level position will be housed at MCD’s corporate office in Augusta and is an exciting opportunity to become part of a global mission-driven organization. The IT Associate position is a non-exempt, full-time 40 hour per week position that is eligible for MCD’s benefit package.

The IT Associate is responsible for providing on-site IT support to the Augusta office and remote support to all users, including international field offices as needed. This position reports directly to the IT Manager and indirectly to the Director of Operations. The IT Associate will work in close collaboration with other IT staff at headquarters and in the Maryland office.

The responsibilities of this position include administering user-facing network components, associated software applications, and peripherals within an on-prem Windows environment. In addition, this position will include assisting the IT Manager with the administration and maintenance of on-prem Active Directory and Office 365, installing end-user hardware and software, repairing computers and peripheral equipment, working with vendors for part replacement, orienting and training MCD staff in the use of desktop applications, and providing frontline technical support.

Qualifications, Skills, and Experience:
Required:

  • Bachelor’s degree in Information Systems, Computer Science, or similar program preferred.
  • 2-4 years technical hands-on experience with Windows based environments, networking, and applications.
  • Workstation, printer, and peripherals maintenance experience.
  • Strong communication skills (verbal and written) and a willingness to provide support to all levels of computer literacy.
  • Ability to follow instructions and routinely track and report on work output/issues.
  • Ability to work independently with little supervision and as a team player.

Preferred:

  • Experience or familiarity with Jira and Confluence, especially Jira Service Desk.
  • Knowledge of Microsoft Server 2012-2019 including Hyper-V and Server Core technologies.
  • Knowledge of Active Directory, DNS, and DHCP.
  • Has performed Jive/GoToMeeting administration.
  • Experience with router (wired and wireless) configuration and general networking concepts.

This position offers a career path to growth and development within the organization. MCD deeply values diversity, inclusiveness, empowerment, and collaboration. Position: Entry level Location: Augusta, Maine Projected start date: Immediately Application Requirements NOTE: All applicants must be authorized to work in the United States.

To apply, please submit the following:

  • Cover letter
  • Resume
  • Your salary expectations

Applications should be sent to MCDCorpHR@mcd.org. Position open until filled. Please ensure to send all of the requested information to be considered. No phone calls please.

Medical Care Development: Project Assistant – WellStarME and School Oral Health

Do you have a passion for public health and working with a team to promote health and wellness within worksites and schools?  Medical Care Development, Inc. (MCD), a nonprofit public health services organization is accepting applications for a Project Assistant for the WellStarME and School Oral Health Programs to join our team!  This position will be housed at our Augusta office.  The Project Assistant position is a non-exempt, full-time 40 hour per week position that is eligible for MCD’s benefit package.  This position is funded through June 30, 2023, with anticipated continued funding.

The Project Assistant will provide staff support for the WellStarME and School Oral Health Programs.  The position requires a person with strong organizational skills, keen attention to detail and follow through to meet deadlines.  This position will interact with key internal and external stakeholders and must possess excellent interpersonal skills and the ability to communicate effectively both orally and in writing.

The Project Assistant will provide a professional level of customer service and support to staff, external partners and key stakeholders, and provide administrative support to project staff, including meeting management (room scheduling, creation of materials and minutes), scheduling support, updating outreach materials, coordinating project reporting and other duties as requested. This role also provides customer support to all who contact the WellStarME and School Oral Health Programs, including by phone line and email inbox. For the WellStarME Program, the Project Assistant helps with fielding questions from employees, spouses, and domestic partners to connect them to the appropriate health benefit resources. For the School Oral Health Program, the Project Assist helps field questions from field hygienists and school nurses. The Project Assistant also inputs data into various sources (Excel, Access, online forms, etc.) as directed by Project Managers, and assists with development of various program materials.

Qualifications, Skills, and Experience:

Required:

  • Bachelor’s degree in health related field is preferred; equivalent related work experience may be considered.
  • Competencies among successful candidates are expected to be consistent with those identified by the Public Health Foundation Council on Linkages as Level I.
  • Excellent interpersonal skills, ability to communicate effectively both orally and in writing, and demonstrated cultural competence are essential.
  • Establish and maintain effective working relationships.
  • Ability to prioritize tasks and manage workload and deadlines in a fast-paced environment.
  • Strong organizational skills and the ability to meet required deadlines.
  • Detailed knowledge of MS Office programs as well as other software necessary to perform the job.

The successful applicant will be a creative thinker, energetic, self-starter who enjoys new challenges and is able to function comfortably in a fast paced team environment or independently and relate well to co-workers, stakeholders, and the public.  This position requires flexibility and the ability to manage time and multiple tasks with limited direct supervision.

This position offers a career path to growth and development within the organization.  MCD deeply values diversity, inclusiveness, empowerment, and collaboration.

Position:  Entry level

Location:  Augusta, Maine

Projected start date:  Immediately

                                                              

Application Requirements

NOTE:  All applicants must be authorized to work in the United States. To apply, please submit the following:

  • A cover letter and resume
  • Your salary expectations
  • Two writing samples
  • Three professional references

Applications should be sent to MCDCorpHR@mcd.org.  Position is open until filled. Please ensure to send all of the requested information to be considered.  No phone calls please. Medical Care Development, Inc. is an Equal Opportunity Organization.

Medical Care Development: Project Assistant – Public Health Operations, Training and Events

Do you have a passion for public health and working with a team to develop training and education resources for a broad variety of audiences? Medical Care Development, Inc. (MCD), a nonprofit public health services organization is accepting applications for a Project Assistant to join our Public Health team, with a focus on Operations, Training and Events!  This position will be housed at our Augusta office.  The Project Assistant position is a non-exempt, full-time 40 hour per week position that is eligible for MCD’s benefit package.  This position is funded through June 30, 2023 with anticipated continued funding.

The Project Assistant will provide staff support for general operations within the Public Health division, as well as supporting MCD Public Health’s various in-person and online trainings and events. The position requires a person with strong organizational skills, keen attention to detail and follow through to meet deadlines.  This position will interact with key internal and external stakeholders and must possess excellent interpersonal skills and the ability to communicate effectively both orally and in writing.

The Project Assistant will provide a professional level of customer service and support to staff, external partners and key stakeholders, serving as the primary contact for MCD’s Public Health division, and providing initial response and triage to appropriate team members. The Project Assistant will provide administrative support to the Public Health Co-Directors and project staff, including meeting management (room scheduling, creation of materials and minutes), scheduling support, updating outreach materials, coordinating project reporting and other duties as requested. This role assists with various components of planning and organizing project specific trainings and events for state-wide, regional and national audiences, including scheduling and promotion of trainings and events, coordinating travel with speakers, providing customer support to clients and participants, processing payments, etc. The Project Assistant also provides support and coordination for the Northeast Telehealth Health Resource Center’s annual conference to include: Corresponding with presenters, exhibitors, and others, Facilitating application for continuing medical education credits, Assisting with development of on-line registration form, and coordinating day-of registrations for attendees in collaboration with NETRC team.

Qualifications, Skills, and Experience:

Required:

  • Bachelor’s degree in health related field is preferred; equivalent related work experience may be considered.
  • Competencies among successful candidates are expected to be consistent with those identified by the Public Health Foundation Council on Linkages as Level I.
  • Excellent interpersonal skills, ability to communicate effectively both orally and in writing, and demonstrated cultural competence are essential.
  • Establish and maintain effective working relationships.
  • Ability to prioritize tasks and manage workload and deadlines in a fast-paced environment.
  • Strong organizational skills and the ability to meet required deadlines.
  • Detailed knowledge of MS Office programs as well as other software necessary to perform the job.

The successful applicant will be a creative thinker, energetic, self-starter who enjoys new challenges and is able to function comfortably in a fast paced team environment or independently and relate well to co-workers, stakeholders, and the public.  This position requires flexibility and the ability to manage time and multiple tasks with limited direct supervision.

This position offers a career path to growth and development within the organization.  MCD deeply values diversity, inclusiveness, empowerment, and collaboration.

Position:  Entry level

Location:  Augusta, Maine

Projected start date:  Immediately

 

Application Requirements

NOTE:  All applicants must be authorized to work in the United States. To apply, please submit the following:

  • A cover letter and resume
  • Your salary expectations
  • Two writing samples
  • Three professional references

Applications should be sent to MCDCorpHR@mcd.org.  Position is open until filled. Please ensure to send all of the requested information to be considered.  No phone calls please. Medical Care Development, Inc. is an Equal Opportunity Organization

Medical Care Development – Information Technology Assistant

MEDICAL CARE DEVELOPMENT POSITION ANNOUNCEMENT – Information Technology Assistant

Medical Care Development (MCD) is a global public health, non-profit organization incorporated in the state of Maine, with a Corporate Division based in Augusta, Maine, a MCD Public Health (MCDPH) Division also based in Augusta, Maine that operates across the United States, and a MCD International (MCDI) Division based in Silver Spring, Maryland that operates in more than 15 countries in Africa, Latin America and Asia.

We are currently looking for an Information Technology Assistant to join our team. This entry level position will be housed at MCD’s corporate office in Augusta and is an exciting opportunity to become part of a global mission-driven organization. The IT Assistant position is a non-exempt, full-time 40 hour per week position that is eligible for MCD’s benefit package.

The IT Assistant is responsible for providing on-site IT support to the Augusta office and remote support to all users, including international field offices as needed. This position reports directly to the IT Manager. The IT Assistant will work in close collaboration with other IT staff at headquarters and in the Maryland office.

The responsibilities of this position include administering user-facing network components, associated software applications, and peripherals within an on-prem Windows environment. In addition, this position will include assisting the IT Manager with the administration and maintenance of on-prem Active Directory and Office 365, installing end-user hardware and software, repairing computers and peripheral equipment, working with vendors for part replacement, orienting and training MCD staff in the use of desktop applications, and providing front line technical support.

Qualifications, Skills, and Experience:

Required:

  • Associate’s degree in Information Systems, Computer Science, or similar program. Bachelor’s degree preferred.
  • 0-2 years technical hands-on experience with Windows based environments, networking, and applications.
  • Workstation, printer, and peripherals maintenance experience.
  • Strong communication skills (verbal and written) and a willingness to provide support to all levels of computer literacy.
  • Ability to follow instructions and routinely track and report on work output/issues.
  • Ability to work independently with little supervision and as a team player.

    Preferred:

  • Experience or familiarity with Jira and Confluence, especially Jira Service Desk.
  • Knowledge of Microsoft Server 2012-2019 including Hyper-V and Server Core technologies.
  • Knowledge of Active Directory, DNS, and DHCP.
  • Has performed Jive/GoToMeeting administration.
  • Experience with router (wired and wireless) configuration and general networking concepts.

This position offers a career path to growth and development within the organization. MCD deeply values diversity, inclusiveness, empowerment, and collaboration. Position: Entry level Location: Augusta, Maine Projected start date: Immediately Application Requirements NOTE: All applicants must be authorized to work in the United States.

To apply, please submit the following:

  • Cover letter
  • Resume
  • Your salary expectations

Applications should be sent to mcdjobs2@mcd.org. Position open until filled. Please ensure to send all of the requested information to be considered. No phone calls please. Medical Care Development, Inc. is an Equal Opportunity Organization.